Greetings!
From time to time, people who have been deceived by other travel agencies turn to us for advice.
Most situations with their vacation could be avoided by taking a simple step - checking your application on the tour operator’s website.
We have made detailed instructions on how to check your application on the tour operator’s website, listing there all the large and reliable tour operators (flying from Kemerovo) who have the ability to check on the website.
Perhaps this will help someone avoid problems and troubles!Tour operator Pegasus tourist.
website http://pegast.ru
To do this, you need your passport number (without series) and your last name (as written in the passport in Latin letters)1) Go to the website and click the “check your tour” button (blue button on the right)
2) enter your passport number and last name at the bottom of the page and click the “check” button2) “Available for payment” This means that the application has been booked and pre-confirmed, but has not been paid by the agency to the tour operator. If you have deposited money with the agency, more than 3 business days have passed and you see this application status - this is a cause for concern.
3) “Available for payment” and payment status “Partially paid”. If you have paid part of the cost of the tour to the agency, then they have fulfilled their obligations. If you have paid the entire cost of the tour and see this status, this may also be a cause for concern.
In addition to this information, you can immediately see the dates and times of departures for the tour, the name of the hotel, type of food, room category, type of food at the hotel, transfers from airport to hotel and from hotel to airport and the validity of medical insurance (check them with those what is indicated in your contract), as well as changes in departure time.
You can also see here when the documents for your tour will be ready for issue (usually 3 days before departure).Tour operator Sanmar.
website www.sunmar.ru/
At Sanmar, documents for a tour usually appear immediately after payment or after receiving a visa.
Last edited by sarcazm; 08/29/2014 at 09:17.
Kuznetsky Ave., 33B-5
t. 45-28-26
Website http://vverh42.ru
Tour operator Coral Travel.
website http://www.coral.ru/
In order to check your application (reservation) on the tour operator’s website, you need your application number (you need to check it with the agency) and your passport number (without series).
For convenience, we have attached screenshots below.1) Go to the website
2) At the top of the orange horizontal panel, select the “Useful information” tab
3) In the drop-down menu, select the first item “Checking applications for tourists”
4) Enter the application number and passport number and click the “check” button1) “Reservation” - your application has been sent to the tour operator, air tickets, transfers and medical insurance have been booked, the agency is waiting for confirmation that there is a free hotel room for the dates of the tour.
2) “Confirmed” and payment status “Unpaid”. This means that the application has been booked and pre-confirmed, but has not been paid by the agency to the tour operator. If you have deposited money with the agency, more than 3 business days have passed and you see this application status - this is a cause for concern.
4) “Confirmed” and the payment status “Paid” - the agency’s obligations have been fulfilled.
In addition to this information, you can immediately see the names and passport details of tourists, dates and times of departures for the tour, hotel name, type of food, room category, type of food at the hotel, transfers from the airport to the hotel and from the hotel to the airport and the validity of medical insurance , visa status and tour cost (check them with those specified in your contract), as well as changes in departure time.
Coral usually provides documents for a tour immediately after payment or after receiving a visa.
Travel agency "UP!" for Happy people
Kuznetsky Ave., 33B-5
t. 45-28-26
Website http://vverh42.ru
Tour operator Biblio Globus.
website http://www.bgoperator.ru/
In order to check your application (reservation) on the tour operator’s website, you need your application number (you need to check it with the agency) and your passport number (without series).
For convenience, we have attached screenshots below.1) Go to the website
2) In the upper right corner, click on the inscription “Status of your application and documents”
3) Enter the application number and passport number and click the "Find" button1) “Considered by the operator” - the application has been sent from the agency to the tour operator and will soon be transferred to the status “Accepted for booking”.
2) “Accepted for booking” - your application has been sent to the tour operator, air tickets, transfers and medical insurance have been booked, the agency is waiting for confirmation that there is a free hotel room for the dates of the tour.
3) “Confirmed” and payment status “Unpaid”. This means that the application has been booked and pre-confirmed, but has not been paid by the agency to the tour operator. If you have deposited money with the agency, more than 3 business days have passed and you see this application status - this is a cause for concern.
4) “Confirmed” and the payment status “Paid” - the agency’s obligations have been fulfilled.
In addition to this information, you can immediately see the names and passport details of tourists, dates and times of departures for the tour, hotel name, type of food, room category, type of food at the hotel, transfers from the airport to the hotel and from the hotel to the airport and the validity of medical insurance , visa status and tour cost (check them with those specified in your contract), as well as changes in departure time.
It often happens that there is also a link to online check-in for a flight (don’t forget to print your boarding passes a day before departure if you check in).
In addition, with the tour operator Biblio Globus, you can print out all the documents for the tour yourself directly on this page about 3 days before departure.
Question: I enter my login and password, a message appears: “The login or password was entered incorrectly.” What to do?
Answer: the requirements are the same as in other services: enter more carefully, pay attention to case (upper and lowercase letters). If this doesn’t work, use the “Forgot your password” form - the system will send you a new one to the email address you specified during registration.
Q: I used the “Continue without registration” service, how do I get to my personal account?
A: In this case, you are registered automatically. A link to activate registration and a password for the first login are sent to the email address specified when booking the tour (it is also your login).
If you wish, you can change the password yourself in your personal account.
Documents for the tour
Q: If I have printed documents, do I need to get the originals from a representative at the airport?
A: No, the package of documents you printed from your personal account is valid. You don't need to receive anything extra.
Q: How will I know about any changes to my tour and when my documents are ready?
A: We notify buyers of all changes in the travel application in two ways - by e-mail and SMS. They are sent automatically immediately after making certain changes.
Q: Will I receive “Thank You” bonuses if the tour is purchased from an agency?
A: No, according to the rules of the promotion, bonuses are awarded to participants of the “Thank you from Sberbank” program when purchasing tours online (that is, independently) through the website.
Payment
Q: Is there a fee charged when making a payment by bank card?
A: There is no commission.
Q: If a refusal occurs for any reason, how long will it take for the money to be returned to the card?
A: As a rule, money is returned to the card instantly. There may be slight delays, it depends on the bank whose card holder you are.
Q: I live in Australia. Can I pay for the tour with a card issued to me by a bank in this country?
A: Yes, you can. We have provided the possibility of paying with bank cards in most countries of the world. However, if you encounter problems with payment, please let us know and we will open the possibility of paying with cards from banks in your country.
Q: When booking online, is it possible to pay part of the amount with one card and part with another?
A: No, payment for the application is made only from one card.
Q: Is partial payment possible by card?
A: Yes, it is possible for tours on charter flights to Turkey, Egypt, Spain, Thailand, Bulgaria, Georgia, the Dominican Republic: 30% payment immediately and the balance no later than 15 working days before departure. The conditions are specified in your personal account.
Agreement
Q: Can I be the customer of the tour, but another person will fly?
A: Yes, you can. The contract is concluded with the buyer of the tour, who takes responsibility for informing all tourists of all changes in the application (delay or cancellation of flights, readiness of documents, refusal of accommodation, etc.).
Q: I made a mistake in writing my first and last name, do I need to correct it or can I fly with these documents? Is it possible to make corrections only to the insurance, if the ticket needs to be rewritten, how much does it cost?
A: After submitting your application, please check that your passport details are written correctly.
For surnames and first names on an airline ticket, airlines allow incorrect spelling of up to three characters in the surname if its essence is not distorted and the first letter is not changed (that is, IVANOVA cannot be changed to PETROVA). Repeated check-out is possible, but with penalties on the part of one or another airline.
Repeated issuance of one copy of documents with changed passport data costs 25 USD. (cu - application currency). We make changes to information in insurance policies free of charge. Please note that changing data on tours with regular flights is usually not possible or will result in a change in the airline's fare!
Claims
Q: I have a complaint about an online store, where can I contact?
A: You can write us a letter to tourist@site or [email protected]
Q: I have a complaint regarding the quality of the services provided, where can I contact?
A: All claims regarding the quality of services provided are accepted by the quality control department at otzyv@site
Visas
Q: Can I purchase a tour online to a visa country? How to apply for a visa in this case?
A: Yes, you can buy a tour to a visa country, however, when purchasing tours online, tourists must either have a valid visa in hand, or open one themselves through visa centers or directly at consulates.
After payment and confirmation of the booked tour, we provide free of charge the documents that you will need (visa vouchers, invitations, etc.) upon your request to.
When booking tours on Cyprus A pro-visa can be issued free of charge through TEZ TOUR. You must send a notification of the need to obtain a pro-visa to the address
Frequently asked questions (Russia, Kazakhstan)
Cooperation information
Information on concluding and renegotiating a contract, and the work scheme are presented in the “Cooperation” section.
Information about working with the online booking system, personal account
Information about the tariff system
Only the current price at the time of booking = tariff is relevant.
Tariffs are not stored on the site, we cannot check the old price.
It is not possible to recalculate an already booked application at the old rate.
Tariffs have no expiration date and can be changed at any time without notice.
Changes to the tariff system
- When adding or removing tourists, changing the hotel, dates, room type, the changes will be calculated at the current rate.
- when adding a CIP service, individual or VIP transfers, wedding ceremonies, insurance and other additional services, the tariff does not change.
More detailed information on changes to the tariff system is presented in " Rules for recalculating applications when working according to the tariff system" (for all departure cities except Yekaterinburg).
Information on surcharges (fuel surcharges, New Year's dinners, etc.)
Information on fuel surcharges can be found in the "Air travel" section - " Airfare". There you can also find information on the cost of additional payment for specific flights (morning/evening).
Information on fuel surcharges can also be found in the IMPORTANT INFORMATION section under the tour search form.
Information on surcharges for individual transfers can be found in the “Transfers” section for each country on agent page.
For more convenient navigation, you can use the link “ Additional payments for tours”, which is located in the center of the agent page in the “Operational information” section
List of hotels in alphabetical order, with the ability to search by name (you must enter at least 4 characters to search). Hotels from “TEZ TOUR recommends” are displayed outside the list.
The hotel catalog has a filter by name, level, and cost. To filter, you just need to click on the corresponding parameter in the left corner of the catalog.
Air travel information
Booking tours on regular flights is a new exclusive service from TEZ TOUR. (download in .pdf format)
The following subsections are available in the section: Airlines , Airfare , Schedule changes , Check departure time , Flight schedules and air ticket availability , Airline ticket sales. They are also available in the center of the agent page in the “Air Travel” section.
Daily prices
Information on daily prices for hotels can be found in the “Days and non-standard” section on agent page. You can also find here: lists of hotels that allow pets, prices for lifts and ski equipment rental, tourist tax, hotel deposits and other additional services depending on the specifics of the country.
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Cost of supplement for children under 2 years of age (infants)
The cost of a Boarding Pass (air ticket without provision of a seat and baggage) for children under 2 years of age is indicated in “ Airfare ».
Despite the fact that in most hotels children under 2 years old stay free of charge, there are exceptions. We strongly recommend that you check information on the cost of hotel accommodation for children under 2 years old by email from your curator or sales department.
Flight crossing information
Information on the possibility of crossing flights and the cost of crossing can be found in the file “Air ticket prices”.
Non-standard tour solutions (VIP, sports, weddings)
This section presents corporate projects , examples of corporate programs , hotels with conference rooms , non-standard accommodation options , sports projects , VIP recreation and services , VIP meeting - farewell , wedding ceremonies.
Information on issuing documents
Information on issuing documents is available at the link " Delivery of documents» in the “Agencies” section or in the “Operational Information” section in the center agent page. To find out information on issuing documents from your departure city, you need to change the departure city in the upper left corner of the site and go to the document issuance section.
Contacts
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No tourist passport data
If at the time of booking there is no OZP number or expiration date, then when booking online, the corresponding fields must be left blank. We remind you that passport information must be entered no less than 3 (three) working days before the departure date. If passport data is not entered within this period, then a fine of 25 USD will be imposed on the application. per person. |
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A child under 2 years of age must be added to the application.
A mini-group (strictly up to 10 people) flies to one hotel, several applications
To avoid a situation where one request was confirmed and another was rejected, but tourists want to fly all together to one hotel, the booking technology is as follows:
When you book your first application, the system issues an application number. In subsequent applications, in the note indicate “confirm strictly together with application No. (indicate the number of the previous application).
Please note that if the total number of people for all applications exceeds 9 people, then the applications will be recalculated at the rates for groups (often these rates are HIGHER than the cost in the online booking system).
The cost is not indicated in the application (cost n/a)
If the cost of the application contains n/a and all services are confirmed, then in this case you need to send a letter to the address of your curator (the curator’s email address can be found in the agency’s personal account, in the upper right corner when you click on the agency name or login) with the text “We ask you to calculate (indicate the cost) application No. XXXXXXXX.” You must indicate the application number in the subject of the letter.
You need to make a request for the hotel (country, infant’s accommodation, etc.)
If you have any questions about the hotel, the cost of living for foreign citizens, the cost of living for an infant, the food system in the hotel and other questions, then you need to write a request to your curator or to the address corresponding to your city using the following form:
The subject line of the letter must contain one of the following items:
- Price for citizens of another country (foreigner + Russian)
- Price for citizens of another country (foreigner)
- Infant's cost of living
- Additional discount
- Complex placements not under contract
- Cost of a non-standard room
- Hotel price without contract
- Question about the hotel
Body of the letter:
- Application number: (if the application has already been created in the database)
- A country:
- Hotel:
- Dates of stay:
- Type of number:
- Type of allocation:
- Guesthouse:
- Question text:
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Example letter:
Topic: Price for citizens of another country (foreigner + Russian)
Country: Thailand
Hotel: ROYAL CLIFF BEACH RESORT
Dates of stay: 03/07/2011-03/14/2011
Room type: Club Sea View Room / Grand Building
Accommodation type: DBL+2CHD
Pension: BB
Text of the question: A family is flying, the father is a citizen of Nigeria. Does the price change?
We need to calculate a complex tour
To calculate a complex tour you need:
- Request the cost of air tickets for the desired dates from your curator.
- See the cost of living on your own in selection of tour via "Tour Contents - Accommodation".
- The cost of the transfer must be viewed in the “Transfers” section ( Agent page- all directions on the right - Transfers)
If there is any difficulty in calculating, you can contact your supervisor. The name and contact e-mail of your curator can be found in the agency’s personal account, in the upper right corner, by clicking on the user login.
You need to “hang tickets”, fix the price
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If there are few tickets left and there is a possibility that they will run out by the time tourists arrive, or you want to fix the cost at the current rate, then you need to make a preliminary reservation with the REAL names of the tourists.
Pre-booking makes it possible to book an application and therefore fix the cost of the tour at the rate in force at the time of booking, and at the same time reduce the risks of having to pay fines if the tourist refuses the reservation and does not pay for the application.
Differences from a regular booking: if within a certain time the agency does not confirm, that is, does not transfer the application from pre-booked to regular, or does not pay, the application will be automatically canceled without issuing penalties to the agency.
Applications are created in the same way as for regular bookings - through the online account.
When booking applications online, you must check the “Advance booking” box.
For advance booking applications, a time limit is set, after which the application will be automatically cancelled.
The time limit is set and checked to the nearest minute.
Time limits are displayed in the online account in the lists of applications in the “Application” and “Finance” sections, as well as on the form for viewing a single application.
Restrictions:
- The agency can set a time limit within two days from the moment of booking the application, that is, the maximum time limit = date and time of booking + 48 hours. The time limit is set according to Moscow time.
- If the agency has not set a time limit, then by default the time limit date-time = booking date-time + 24 hours.
- The agency can set a time limit only at the time of booking the application. An agency cannot edit the time limit on an existing application.
- The agency can set a time limit only in case of advance booking. When booking an application normally, there is no time limit.
- The agency can remove the time limit from the application, that is, transfer the application from pre-booked to regular applications, if the time limit is valid = not deleted or expired.
- The agency has the ability to cancel an application with a time limit if the time limit is valid = not deleted or expired.
- The number of simultaneously submitted applications with a time limit from one agency is limited. The default is 5 requests.
- It is prohibited to pre-book an application 5 days or less before the arrival date for visa-free countries, and 8 days or less before the arrival date for visa countries.
- The number of people boarded simultaneously on a flight in applications with a time limit is limited to 10% of the number of available seats on the flight. In the case where 10% is less than 2, 2 seats will be available by default.
- You cannot create advance bookings for flights with unconfirmed flights. All other flights can be pre-booked, regardless of airline or destination.
You purchased a tour package from an agency through the tour operator Tez Tour. You were told that the application has been booked and a confirmation has arrived. However, you would like to check the status of your tour yourself. What does that require?
To check the tour yourself from the tour operatorTez Tour, you need to check your reservation (application) number with the manager.
Next we go to the site tez-tour.com and scroll down the main page. On the right you will see a window “Check departure time” and “”.
Enter your reservation number in the field and click on the search button.
In the window that opens you can see:
- is the tour confirmed?
- is it paid by the agency,
- and are the documents ready for the tour?
Here, if the application has been confirmed, you can see the number, date and time of departure of the flight, the name of the hotel, as well as the dates of stay in it.
If you have any questions, you can ask them below or by email to This email address is being protected from spambots. You must have JavaScript enabled to view it.
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Additional useful services: ;
You can rent a bike (scooter, motorcycle) at the service , Rent a car
or in ;
You can order a universal SIM card for travelers at , I recommend taking out additional insurance (including for riding bikes :))) at any of the services
or, having previously compared prices, because sometimes somewhere prices are loaded 1.5-2 times more profitable;
