Is it possible to change the air ticket? Is it possible to exchange non-refundable air tickets for another date? Is it possible to exchange air tickets for another date?

How to reschedule your departure date: what to do, where to go, do you need to pay a fine?

Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work. In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket?

There really is such a possibility. But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services of a travel agency, before your trip you should ask in advance what to do in such a situation. Some tariffs allow date changes only by correspondence to a higher tariff. Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route.

What to do if you have registered e-ticket Is it possible to get a full or partial refund?

When you book a ticket through the airline's website, you don't have to do anything yourself - customer service staff can change these dates online. Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.

A date change fee may be charged to your bank card, if the airline allows you to change the date directly in your online personal account. As a rule, if you buy last minute tickets, they cannot be returned. Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance. Please discuss how you can change your date before booking. Calculate how profitable it will be for you to change the date on your ticket. It may be cheaper to buy a new one. This is especially true for economy class tickets.

If a refund is possible, a sticker with the new date is affixed to the ticket. If you are charged a date change fee, you must pay it and present the receipt to your travel agent or airline employee. As a rule, when flying business class there are no problems with refunds, and fines are minimal.

Departure dates can usually be changed no later than 36 hours in advance. Don't be late - if you are late, your ticket will not be exchanged and you will not be able to return it. If your flight is delayed due to the airline's fault, it may pay you for some phone calls and meals if there is a delay of several hours. And they give free water an hour after the flight is delayed. You are required to provide a sufficient level of comfort during this time.

Aeroflot passengers can exchange tickets for another date or flight under certain conditions, which depend on the fare plan. In the article we will tell you in detail how to change an Aeroflot airline ticket to another time and day, how to change the flight and class of service, how much you will have to pay extra, and whether it is possible to exchange a non-refundable ticket.

Aeroflot ticket exchange rules

According to the rules of the air carrier, passengers traveling on the Business Premium fare, which includes a privileged range of services, can exchange a ticket for another flight free of charge, change the date or time of departure. When returning/exchanging an air ticket, the company does not deduct a percentage for various fees and does not impose penalties for payment.

Such privileges do not have a validity period, that is, the passenger can do so both before the flight departs and after the plane departs, for example, if he is late for boarding.

Owners of an air ticket purchased at the Business Optimum fare can also exchange/return a ticket, but for a certain fee. The cost of the service depends on the direction and specific changes. For example, to change the route between foreign countries you will have to pay about 70 USD.

Ticket holders experience more difficulties or financial losses. Some fares do not provide for the use of services for changing the date, time of departure or direction. Otherwise, the passenger will have to pay a hefty extra fee for the exchange service or making changes to a valid ticket.

For another time and date

The air carrier Aeroflot provides a service for making changes to the date or time of departure by replacing a previously issued air ticket with a new document. The conditions for exchange are ambiguous and depend on various factors: the reason for the exchange (forced or voluntary), the direction of the flight, and the chosen fare.

Replacement of tickets for another date and time is carried out at the company’s call center, by phone hotline or on the Aeroflot website in the special section “Air ticket exchange/refund”.

Step-by-step instruction:

• in the “My Reservations” section, enter the code and surname of the passenger for whom the ticket was issued;
• Click the “Search” button, after which a new window will appear on the screen with detailed information about the reservation and instructions for possible actions to return/exchange the ticket, taking into account the specifics;
• Then the passenger makes the necessary adjustments, makes an additional payment (if provided for by the tariff) and clicks “Save”.

If the user encounters difficulties or has questions when making changes, he can always call the hotline number at the Aeroflot call center.

On another flight

Passengers can also exchange their ticket for another flight. The cost of this service depends on the direction and tariff plan.

You can exchange your ticket at the carrier's call center. This operation can also be performed independently on the airline’s website in the special section “exchange/refund of air tickets”.

Reissue a ticket for another person

Aeroflot airlines are not allowed to reissue a previously purchased ticket in the name of another person. This rule also applies to other well-known carriers in the Russian Federation.

If for any reason a passenger is unable to travel on a booked flight, he can use the ticket refund service. The same document can be immediately issued to another person.

Aeroflot tickets are refunded at the company's call center or at another sales office where the document was booked. The passenger must provide a passport and ticket details. An airline employee will quickly issue a refund, but the money spent will arrive in the buyer’s account a little later (sometimes you have to wait for weeks).

Holders of air tickets at the , Economy Premium and Economy Optimum fares can use this service. Some tariffs provide for deduction of fees for various fees. Thus, the recipient’s account will receive not the full amount for the air ticket, but a certain part, taking into account the deduction of penalties.

Exchange of air tickets at Business Premium and Comfort Premium fares is allowed without deduction of fees.

Change Economy to Business

The most comfortable flights are carried out in the business class cabin. True, a ticket at this fare is very expensive, so most travelers choose more affordable fares for their flight.

There are situations when a passenger who previously booked a ticket at an economy fare decides to change the service class to Business. This can be done in advance at the sales office by paying the difference. The service is available only if there are available seats in the business class cabin.

Economy Comfort ticket passengers cannot use Aeroflot to upgrade their service class. This opportunity is provided only to holders of air tickets purchased at the Comfort Premium and Economy Premium fares.

For tickets at Economy Promo and Economy Budget fares, the upgrade service on the plane does not apply.

How to exchange a non-refundable air ticket

According to the carrier's rules, exchange non-refundable ticket not possible, but there are some exceptions. These include forced reasons.

In what cases is it possible to exchange a non-refundable ticket:

• long flight delay;
• flight cancellation or rescheduling;
• illness or death of the passenger, as well as his close relative.

For non-refundable reasons, it is best to make an exchange no later than 24 hours before departure. In such cases, it will be possible to avoid large fines reaching 25% of the total cost of the ticket.

If the reason is voluntary, the carrier has the right to refuse return Money or perform this operation with the deduction of penalties.

How much does it cost to exchange an Aeroflot plane ticket?

Ticket exchange is carried out under certain conditions, which depends on the tariff plan and direction.

The cost of exchanging tickets for another Aeroflot flight at different rates:

1. Business Optimum: price for exchange on domestic routes is 5,000 rubles, on international routes – 70-100 euros, depending on the route.
2. Comfort class: 1500-2500 rub. for flights within Russia and CIS countries, from 50 USD – in international directions.
3. Economy: exchange is available only at Premium and Optimum tariffs. The cost of the service is from 1500 rubles. in Russia, 50-100 euros in foreign countries. Tickets purchased at the Budget and Promo rates are non-refundable and do not provide an exchange/refund service except in forced circumstances.

You can resolve any issue with the exchange or return of airline tickets with company representatives by phone or at an Aeroflot office. When booking a ticket on the website, be sure to study the terms and conditions of the selected tariff plan!

Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.

Rules for exchanging air tickets for another date

Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.

1. Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
2. Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
3. Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.

A ticket can only be replaced if there are available seats on the selected flight.

If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.

How to change the departure date on an e-ticket

Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.

There are several ways to exchange electronic tickets:

• resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
• independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
• If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.

Rescheduling the departure date of a non-refundable ticket

Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.

Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:

• death of a loved one;
• serious illness, which must be confirmed by medical documentation.

Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:

• plane delay for long hours;
• the carrier puts another airliner on the route, less comfortable;
• changing a route that is not suitable for the passenger.

Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.

Other useful articles on the topic:

How to change departure times for individual airlines

The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.

Aeroflot

Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.

Basic Rules:

• exchange of expensive and electronic tickets will be free;
• if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
• You can change the date and time of departure only if there are free seats on the selected flight.

If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.

Victory

This carrier has the following exchange rules:

• a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
• a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
• If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.

According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).

S7

The conditions for changing the departure date of this company largely depend on the tariff plan:

1. “Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
2. "Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
3. The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
4. Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.

Ural Airlines

Tickets from the airline " Ural Airlines» are subject to exchange with a change in departure date under the following conditions:

1. If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
2. Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
3. You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
4. Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.

UTair

Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.

Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.

Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.

Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.

Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.

Usually tourists plan their flight date in advance. By booking hotel rooms in advance, as well as purchasing plane tickets, you can significantly save your family budget. Travelers who have taken care of their vacation several months in advance can calmly prepare for the upcoming vacation and do not worry about the lack of rooms in the chosen hotel or the impossibility of arriving on the appointed date.

But unpredictable situations can delay your upcoming vacation by several days or weeks. Buying plane tickets is not a cheap pleasure, and if you completely abandon the trip, you will end up with a huge financial loss. Therefore, tourists tend to reschedule their flight to another day. Not all airplane passengers know about the opportunity to exchange travel documents with minimal financial losses.

In order to safely change your plane ticket to another date, you need to act without panic and quickly. To do this, you can come to the airport or complete the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

• Passport of a citizen of the Russian Federation or international passport(depending on destination);
• Purchased air ticket (electronic or paper).
• To exchange an electronic ticket, you need Internet access from a mobile or desktop device;
• If you are the owner of a regular paper ticket on the plane, you can call or contact the air carrier office in person.

You can change the departure date at any airline. But for this you will need to pay a set amount, and its size depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which it was purchased also matters. travel document.

You can find out the exact amount of the surcharge for changing the date of your air travel on the official website of the air carrier or by calling the hotline. But in any case, the exchange will be profitable compared to buying a new plane ticket for the desired date.

If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange procedure will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Purchasing a ticket online is easy and cost-effective. You won't waste time traveling to the airport or ticket office to purchase a plane ticket. Online you can search for promotional air tickets, the cost of which can be reduced by 2 times. If after purchase electronic air ticket, you need to change your departure date, you need to visit the seller’s website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the return and exchange rules in advance. electronic document before payment.

Changing your flight date online is usually easy. You need to find a special form in which all required fields are filled in. Enter personal and passport data correctly so as not to waste time correcting errors. Be sure to indicate contact number, where service staff will contact you.

If you do not find such a form, find the telephone number of the help desk of the e-ticket seller and call. It is also worth contacting the airport in person if the departure time is approaching, and you decide to change your plane ticket at night. The support service does not always work around the clock.

The amount of the penalty for changing the departure date will depend on several factors. But great importance makes a difference between the departure date and the decision to make an exchange. The closer the date of air travel, the greater the fine will be. But in certain situations, airlines accommodate passengers halfway and change the departure date without additional charge. These situations do not depend on the person.

These include:

• death of a close relative;
• serious illness of the passenger;
• changing the class of aircraft to a more expensive one;
• flight cancellation due to the fault of the air carrier or due to deteriorating weather.

If you cannot travel by air for the first two reasons, you will need documentary evidence in the form of a death certificate of a relative or a certificate from a hospital or clinic.

A situation may arise when the passenger for whom the air ticket is issued cannot travel by air, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without making an additional payment.

Air ticket refers to the official documents confirming the transaction between the company and an individual. Therefore, you will not be able to give your air ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board an aircraft, the more difficult it will be to make an exchange or return. Air carriers do not want to look for a replacement for a passenger who is planning to fly in economy class with minimal service. So sometimes the penalty for changing your flight date can be more than what you paid to book your seat on the plane.

You cannot exchange an air ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

Try to plan your vacation in advance, but if you need to change your departure date, do not delay contacting the air carrier. The sooner you contact the airline, the less money you will lose.

Video: How to get money back for a plane ticket

Video: Refund of electronic air tickets:

Many passengers use e-tickets. It’s convenient; there’s no need to waste time going to the station or the nearest ticket office. However, there is often a need to change it. The reason could be anything - a change in date, place or passenger. For this procedure, you should know the basic rules for the exchange and return of documents for Russian Railways trains. Not all actions can be carried out, and if they can, then under certain conditions.

How to change a Russian Railways e-ticket?

In most cases, you can change an electronic ticket using the exchange principle. That is, making changes requires returning the old document and issuing a new document. However, you can exchange for another date, earlier, here the main points should be taken into account:

• there is at least a day left before the departure date of the indicated train;
• The train is either fast or passenger; it is not possible to exchange the pass for a high-speed train.

Certain data in an electronic ticket cannot be changed either:

• indicate another passenger;
• change the point of departure or final destination.

It should also be taken into account that re-registration will require payment of a commission.

There is a list of conditions under which it is not allowed to change an electronic ticket for another date:

• when issuing a document for travel on a train without specifying a seat;
• you cannot change the child version to an adult version and vice versa;
• if the non-cash payment was made in another state;
• The document for international trains does not change.

That is, in these cases, you should return the old one according to the general rules and buy a new ticket.

Is it possible for another number?

If the specified conditions are met, the buyer can change the departure date to another date. It is prescribed that if it is changed to an earlier one, then there must be at least 24 hours before the train departs.

If before new date departure time is less than 24 hours, then with the passenger’s consent, the document is reissued into another type of carriage. The difference in its cost will be taken or returned, depending on which category the client is transferred to.

How to change a seat on a train using an electronic ticket

You can change the seat on a travel pass purchased online using the same rules as the date. That is, if there are free seats in the carriage, then one day before the departure of the train you can change this item to a more suitable one. When changing the type of carriage, you also have the opportunity to register for another seat.

However, if the boarding document was issued without indicating the place, it is not allowed to change it. This could be a pass for children under 5 years old. Here we also take into account the rule that such an exchange implies re-registration from a child’s to an adult’s. But the rules exclude this possibility.

How to exchange an electronic railway ticket for a paper one?

The question often arises of how to exchange an electronic train ticket for a regular one. You should know that when boarding, the conductor is presented with two main documents - the travel card and the identity card on the basis of which it was purchased. If necessary, preferential papers are also provided.

The need to change the online travel form to a paper one depends on whether electronic registration was performed. You can pass it at any time, but no later than an hour before the train departs. If such registration is completed, then it is not necessary to change the travel card to a standard paper form. It is enough to show the conductor a regular printout when boarding the carriage.

If registration has not taken place, there are two main ways to obtain a paper form:

• go to the box office and indicate the ticket number, as well as present your ID;
• fill out the form through the terminal.

At the same time, if there is a terminal at the station, then re-issuance of the travel card at the ticket office will be paid. However, in order to receive a paper document through the machine, you should also have a printout - the barcode indicated on it will need to be submitted to the scanner.

Russian Railways - electronic ticket delivery

An electronic ticket for a Russian Railways train can be returned on the website through which it was purchased. If the document was not drawn up on a standard form, then you just need to cancel the order. And details on how to cancel a Russian Railways ticket online are available. It should be taken into account that when passing electronic registration You can return your pass no later than an hour before the train departs. If there is less time left, then the document is submitted only with the filing of a claim. You can find out how to get your money back and return your e-ticket by going to.

For non-cash payments, refunds will not be made immediately. It is indicated that this process can take up to a month, although it is usually less. Therefore, if there is a need to return the old one and take a new one, you will either have to spend the appropriate amount or wait until the money arrives in your account.

It should also be taken into account that commissions and other fees charged by terminals and payment systems are non-refundable. Only the amount for travel and associated expenses.

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