In the age of globalization, when almost any item or service can be purchased without leaving home, it comes as no surprise to anyone to travel by plane. Moreover, the choice in favor of this type of registration of flight documents is becoming more and more frequent.
However, for various reasons, plans can change dramatically. In this case, a trip or business trip is postponed to another date, and the person is interested in the question of how to change e-ticket on the plane with minimal problems and costs.
Features of online shopping
The electronic flight document is stored in the airline's database and is not issued at all. Yes, this is not necessary. After all, you can board a plane using your passport, without worrying that the ticket (in paper form) will be lost or damaged.
When purchasing an air ticket, the user specifies the email address to which the itinerary receipt is sent. It contains all the information necessary for the passenger: reservation number, date and time of departure, transfer locations, etc. This is very convenient - losing your itinerary receipt does not lead to dire consequences! If necessary, it can be printed again.
Not only airlines, but also various kinds of intermediaries operate on the Internet. In addition, there are many services that help you find a cheaper plane ticket, but do not draw up any documents, but redirect the user to a specific seller. That is, the site on which the electronic ticket was found and the Internet resource where the purchase was made may not match. To exchange, you will need to find exactly the site where the payment was made. This information can be found on the itinerary receipt.
Conditions for exchanging an electronic plane ticket
Despite the fact that an electronic ticket is issued online, it is still the same agreement between the passenger and the airline for the provision of a certain type of service. Accordingly, the rules for handling it remain the same.
Exchange terms depend on the specific airline, fare, class of service, departure date, etc. You can read more about this in the article on how to change a plane ticket. It states that in some cases it is not difficult to change the departure date and flight - although sometimes you will have to pay a fine and pay the difference in cost.
If a ticket is purchased on foreign Internet resources, be sure to find the section with the rules and study it carefully. It's better to know in advance how they are. But this is a topic for another discussion.
Having dealt with the question of whether it is possible to change an electronic plane ticket in a particular case, you can move on to the procedure itself.
How to change an air ticket purchased online?
You must have your itinerary receipt, passport, and bank card at hand to pay expenses.
Without leaving home:
- 1. Go to the seller’s website.
- 2. If this is the official website of the airline, then, as a rule, there is a special form through which you can change the date and flight, and sometimes the route. For example, Aeroflot has it.
- 3. This kind of service is less common among intermediaries, but it does happen.
- 4. Regardless of who the seller is, the website must have a support phone number. By calling it, you can get comprehensive information on how to change your ticket online.
In some cases, it is not possible to exchange a plane ticket online; you will have to visit the airline sales office. There you will need to present your passport and itinerary receipt and pay a fine.
If there is very little time left before departure, you should not perform unnecessary actions - you need to immediately go to the airport and contact the airline managers there. Otherwise, you may not have time to change the electronic document before the end of check-in for the flight, and then the money will be irretrievably lost.
By the way, if a passenger (for example, if he gets married), he will definitely have to change his plane ticket! How to do this in the corresponding article. And it doesn’t matter in what form the flight documents were purchased – electronic or paper.
It happens that you have to cancel a trip due to various circumstances. Many people are interested in how to cancel a flight ticket and get their money back. It is worth clarifying that boarding passes are either refundable or non-refundable.
What tickets can be returned?
All boarding passes purchased from airlines Russian Federation, are subject to return and exchange. These rules were established by Order No. 82 of the Ministry of Transport of the Russian Federation “On approval of the Federal Aviation Rules”. Therefore, Russian air carriers are obliged to provide such an opportunity.
Tickets are refunded in accordance with Article 108 of the Air Code of the Russian Federation. It stipulates all the nuances of the procedure.
Download the following regulations for viewing and printing:
Upon return boarding pass The airline may apply the following to the passenger:
- remove the return fee;
- apply penalties;
- collect a certain amount of penalty.
Is it possible to return a plane ticket that was purchased from a foreign company? Yes. In this case, the air carrier also charges an additional commission. As a rule, this amount is insignificant.
To return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the aircraft’s departure. This guarantees that the carrier will only charge 25% of the commission. Otherwise, the passenger may be refused, and no one will return the money.
Tickets purchased at a reduced price are considered non-refundable. They are sold by both Russian and foreign companies. They allow you to save money on flights.
Although these boarding passes are considered non-refundable, they can still be returned. To do this, you need to notify the air carrier in advance. He will return a certain fee for the air ticket: booking commission, airport taxes. The main cost of the boarding pass will be written off. The refund amount will be small.
Is it possible to return a non-refundable ticket? Yes. This can be done in the following situations:
- Official refusal to obtain a visa. For confirmation, the passenger provides a copy of the passport with a refusal stamp.
- Death of a close relative. The passenger provides a document confirming relationship and death certificate
- Illness of the passenger, which entails hospitalization. Provide documents from the hospital.
The passenger can also return the boarding pass if the flight was delayed due to the fault of the air carrier. Such cases often happen, but companies almost always do not admit their guilt. You can return a ticket if a flight is canceled or rescheduled, the route is changed, or flight connections are not provided when performing a single carriage (on one air ticket).
The passenger is obliged to notify the company about the refusal of the boarding pass no later than 24 hours before departure. Air carrier employees decide on a refund for a ticket on an individual basis.
There is no time limit for consideration of an application for the return of a boarding pass. Sometimes it lasts for weeks or months.
If the air carrier recognizes the refund as involuntary, the passenger will receive the full cost of the ticket back. Service fees will be non-refundable.
Where to contact
The sooner the passenger notifies the company of his refusal to fly, the better. This can be done directly on the airline's website. To do this, you need to go to a special section “Booking” or another (depending on the menu of the online resource). Enter your air ticket number in the appropriate field.
An electronic ticket will appear in the window that opens. You need to find the return icon. Click it and follow further instructions.
If this option is not available on the airline’s website, you must contact them directly by sending an email. You can do this on the website.
You can also call the hotline. To do this, dial the number indicated on the carrier’s Internet resource page. The operator is informed of the reservation number and reasons for the return.
It is worth considering that airline ticket sales agencies can also issue a document return. To do this, you need to contact them by email or by calling the operator.
Nuances of returning an electronic ticket
Air tickets purchased via the Internet can only be returned on the carrier’s official website. For this, companies have developed a certain procedure. The passenger must fill out a special electronic form indicating his contact information. After this, the company manager will contact him and explain further actions.
Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective.
Returning your boarding pass will not cost you any fees. Amounts are withheld in accordance with the established rules of the carrier.
How much money can you get back?
Refunds for plane tickets are carried out in accordance with the Airspace Code (Article 108). In this case, the passenger must receive the full cost of the boarding pass. The exception is service fees.
Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations.
If the ticket was purchased through an agency, it may be difficult to return it. From the total cost of the boarding pass, not only 25% will be deducted in favor of the air carrier, but also 10-15% in favor of the agency itself.
Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules.
If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for another date?
This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:
- reasons that force you to exchange an already purchased boarding pass;
- airline tariffs established for this purpose;
- dates of departure and passenger's request.
It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website. It must be remembered that the lower the cost of the air ticket and the closer the departure date, the more difficult it is to exchange it.
Important! You cannot exchange a ticket for another person's name.
You also cannot exchange business class boarding passes for economy class. It is prohibited to choose another airline. In case of ticket exchange, the passenger will be charged a certain commission. It includes interest on delivery of the document, as well as service fees. As a rule, it does not exceed 30% of the total cost.
To exchange a coupon purchased on an online resource, you will need to fill out the appropriate field. If the ticket was purchased at the airport ticket office, the passenger must personally arrive at the place, providing the cashier with a passport, ticket, and returning the money for service fees.
How to reschedule your departure date: what to do, where to go, do you need to pay a fine?
Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work. In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket?
There really is such a possibility. But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services of a travel agency, before your trip you should ask in advance what to do in such a situation. Some tariffs allow date changes only by correspondence to a higher tariff. Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route.
What to do if you issued an electronic ticket, is it possible to get a full or partial refund?
When you book a ticket through the airline's website, you don't have to do anything yourself - customer service staff can change these dates online. Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.
A date change fee may be charged to your bank card if the airline allows you to change the date directly in your online account. As a rule, if you buy last minute tickets, they cannot be returned. Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance. Please discuss how you can change your date before booking your ticket. Calculate how profitable it will be for you to change the date on your ticket. It may be cheaper to buy a new one. This is especially true for economy class tickets.
If a refund is possible, a sticker with the new date is affixed to the ticket. If you are charged a date change fee, you must pay it and present the receipt to your travel agent or airline employee. As a rule, when flying business class there are no problems with refunds, and fines are minimal.
Departure dates can usually be changed no later than 36 hours in advance. Don't be late - if you are late, your ticket will not be exchanged and you will not be able to return it. If your flight is delayed due to the airline's fault, it may pay you for some phone calls and meals if there is a delay of several hours. And they give free water an hour after the flight is delayed. You are required to provide a sufficient level of comfort during this time.
In the “Important” section, three whole articles are devoted to this problem. How to exchange an air ticket for another date? This problem is discussed in the article “How to exchange a plane ticket.” How to issue a round-trip plane ticket? In the search form at the top there are columns: “One way” and “There and back”. Check the box “There and back”. What compensation is provided for flight delays? The answer is in the article “Compensation for flight delays” What is a non-refundable plane ticket? This issue is discussed in the article of the same name on our website. Is it possible to exchange a non-refundable air ticket? You can change the flight date, but usually for an additional fee. You can find out more precisely from the rules of the fare at which you purchased the ticket (on the airline’s website) Why are air tickets non-refundable? Such tickets cannot be returned, with a full refund. For the first time such tickets appeared in America, then in Europe and from June 21, 2014 in Russia.
Questions and answers
Aeroflot ticket exchange rules To avoid any problems when issuing and returning tickets, we recommend that you familiarize yourself with the exchange rules:
- The return or exchange of the travel document takes place at the company office where the purchase was made;
- Budget class travel documents and those with a discount will be difficult to change. This is due to the large amount of retention upon delivery;
- You can change your ticket for another time or date of departure/arrival only with an additional charge. The amount of the surcharge will depend on the tariff.
Exchange of non-refundable Aeroflot tickets In June 2014, some changes were made to the Air Code, according to which there is a category of tickets without the possibility of replacement or change - a non-refundable fare.
Aeroflot also has this category.
How to return or exchange a non-refundable air ticket
Is it possible to change flights on non-refundable tickets? As a rule, Yes. In the vast majority of cases, this is possible, but until a certain period, for example, before the departure time of the flight or before the end of check-in and for a certain surcharge. It’s called “Changing the Conditions of Transportation.” More accurate information must be clarified when booking tickets (fare rules).
Is it possible to get a refund for a ticket if I didn’t board the plane? It all depends on the tariff at which the ticket was purchased. For some fares you will not get anything back, for others the ticket amount minus 25%, for others the ticket price minus a specific amount. Read examples here Buy a plane ticket with an open date? Read the article “Ticket with an open date” How to return a plane ticket? Read our articles.
Non-refundable air tickets in Russia
When booking tickets on the website flynow.ru, information is always shown about whether it is possible to exchange and return tickets; we have specifically posted this information for your convenience. This air ticket cannot be returned at the passenger's request, but can be changed to another time or date of departure. An exchange is possible at any time, but before the end of passenger check-in for the flight: But this air ticket, unfortunately, cannot be returned at the request of the passenger and cannot be exchanged for another departure date: If the air ticket is purchased at the FlyNow ticket office, then our operators always provide passengers with information about possibility of exchanging non-refundable air tickets.
Exchange non-refundable air tickets, purchased on our website, possibly at FlyNow sales offices or at the airline’s own ticket offices. Do you still have questions about ticket refunds? You can ask them in our group or on our page.
Pardon our interruption...
Info
But there is a category of non-refundable tickets that can be changed if for some reason your departure date is postponed. More information on how they can be returned or exchanged detailed information below. Situations in which you can return a non-refundable air ticket The law prescribes a number of exceptions that allow you to return non-refundable tickets:
- The cost of the air ticket is refunded in case of illness of the passenger.
- in case of illness of a member of his family (spouse, parent or child) during a joint flight.
- in the event of the death of a member of his family or a close relative (grandparents, grandchildren, brothers and sisters).
- in case of flight delay, cancellation or rescheduling.
To receive a refund, you must notify the cancellation 24 hours before departure.
If you notify us less than 24 hours in advance (but before check-in for the flight closes), the cost will be refunded with a deduction of 25%.
Return and exchange of tickets
- 1 Exchange of air tickets for another date
- 1.1 Exchange of Aeroflot tickets for another flight
- 2 Aeroflot ticket exchange rules
- 2.1 Exchange of non-refundable Aeroflot tickets
- 3 Commission for refund of air tickets
Aeroflot is a leader in passenger air transportation in Russia thanks to high level service, flexible tariffs and a variety of destinations. Few passengers know that a purchased ticket can be replaced for another date or flight. In this article we will talk about the procedure for exchanging and returning tickets for Aeroflot planes, what penalties are provided for their return, etc.
How to change an Aeroflot ticket to another date?
- The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
- A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty ) minutes before the scheduled flight departure time - through the airport ticket office.
How to change or return a plane ticket in 2018
Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective. Returning your boarding pass will not cost you any fees.
Amounts are withheld in accordance with the established rules of the carrier. How much money can be returned? Refunds for plane tickets are carried out in accordance with the airspace code (Article 108). In this case, the passenger must receive the full cost of the boarding pass.
Attention
The exception is service fees. Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations. If the ticket was purchased through an agency, it may be difficult to return it.
Exchange of non-refundable tickets for another Aeroflot date
Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules. If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for another date? This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:
- reasons that force you to exchange an already purchased boarding pass;
- airline tariffs established for this purpose;
- dates of departure and passenger's request.
It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website.
Ticket return and exchange
Download the following regulations for viewing and printing: ✈ Article 108 of the Internal Code of the Russian Federation. Termination, at the initiative of the passenger, of the contract for air transportation of passengers ✈ Air Code of the Russian Federation dated March 19, 1997 N 60-FZ (as amended on December 31, 2017) ✈ Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 (as amended on October 5, 2020 On approval of federal aviation rules "General rules air transport passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees" When returning a boarding pass, the airline may apply the following to the passenger:
- remove the return fee;
- apply penalties;
- collect a certain amount of penalty.
According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket. Is it possible to return a plane ticket that was purchased from a foreign company? Yes.
In general, these are ordinary tickets and you can buy them anywhere, including online on our website. More details in our articles “Non-refundable tickets“. How to transport a computer on an airplane? Read the article “How to transport photographic equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if your flight is late; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.
The exact conditions for exchange and refund of air tickets depend on the airline and class of service. Read about them on the airline's website or ask at the ticket office.
How to reissue or return a ticket
There are general rules to keep in mind if you want to change your ticket and lose as little money as possible.
If you need to reissue a ticket for a different date or time, contact the place where you purchased it (for example, the airline, travel agency or ticket office) as soon as possible. Sometimes you can reissue a ticket by phone or via the Internet, and sometimes they don’t even require money for it.
When exchanging or returning tickets, the airline may not give you all the money. Moreover, not every ticket can be exchanged or returned. This is especially true for cheap ones, for example, those purchased on sale. More expensive or higher class tickets are easier to exchange, and the fines are lower. Before purchasing, you should carefully read the terms and return policy. If you are not entirely sure that you will fly on this particular day, choose tickets with more flexible exchange conditions.
In some cases, exchanging a ticket may cost more than returning or buying a new one. So compare all the options before making your final decision.
Airlines consider all cases of ticket refunds and exchanges individually. If you are sick or have not been given a visa, the airline may ask you to bring a certificate or document from the consulate. Whether you will be charged a fine depends on the airline's policy.
How to recover a lost ticket
By law, the airline must restore tickets without any problems. If you have lost your ticket, contact the airline's customer support.
What is the compensation for a returned ticket?
The possibility of returning a ticket and the amount of compensation depend on the fare and its conditions, as well as on why you decided to return the ticket. According to the law, when returning a ticket no later than one day before departure, the passenger receives all money back, except for the service fee.
Is it possible to get a refund if the plane has already taken off?
If you miss the plane, in most cases the money will not be returned to you or will be returned, but minus a large fine. Therefore, if you are late, inform the airline as soon as possible: maybe you will have time to return your ticket before departure and get at least part of the amount back.
Some airlines consider failure to show up for check-in to be late for a flight. And even if there is time left before departure, but registration has already ended, you may not get anything back. There are other airlines that accommodate passengers halfway and refund part of the cost of an unused ticket, even if the person did not arrive at the airport at all.
As a rule, than more expensive ticket, the greater the likelihood that it can be passed. But since airlines are not required by law to return money if a passenger is late for the plane, each of them operates differently.
