I believe that the carrier should have taken all measures to prevent the loss of luggage, to find it, and also to independently notify me of the fact of its location and deliver it without charging an additional fee to the point I specified. All this follows from the requirements of the law, which were ignored by the carrier. Moreover, according to Art. 28 of the Law “On Protection of Consumer Rights”, if the contractor violated the terms for the provision of the service - the start and (or) completion dates for the provision of the service and (or) intermediate terms for the provision of the service, the consumer has the right to demand full compensation for losses caused to him in connection with the violation of the terms for the provision of the service. Losses are compensated within the time limits established to satisfy the relevant consumer requirements. According to Art.
The airline lost my luggage, what should I do?
Moscow representative office From Address: tel. Claim Mr. I, along with my wife, flew from (via) a flight (to) an airline. We made this flight to get to our vacation spot ( ski resort). We had things with us that were checked in as luggage.
Attention
Including a bag with sports equipment and personal belongings. This bag was not included. Airline representatives did not provide any assistance.
Lost baggage claim
Lost luggage at airports is a fairly common problem. In addition to causing a number of problems for passengers, it also reduces the popularity rating of airlines.
In this article we will tell you how compensation for lost luggage at the airport is calculated in 2018, and we will provide a sample claim. Despite modern methods used in servicing, checking in and transporting luggage, loss remains a pressing problem.
The fact is that people work with luggage, and as we know, they tend to make mistakes. In some cases, the luggage is found safely, but passengers receive it after some time, for which the airline has to pay.
Reasons for losing luggage at the airport
- The main reason for lost luggage may be the usual loss of the tag that is attached to it when checking in for a flight.
Procedure for filing a claim
The act is drawn up in two copies, one of which is handed over to the carrier. By the way, drawing up a report is not necessary and its absence does not deprive the passenger of the right to sue.
Info
But it is advisable to do it anyway in order to record the fact of loss and begin counting the time from which the company is obliged to either find your luggage or compensate for its loss. Secondly, you will have to wait, since 21 days are allotted for the search.
As soon as the luggage is found, the carrier's representatives will notify you and specify when it can be delivered to you. Thirdly, if the luggage is never found, you have every right to demand compensation by going to court.
The norms of the Air Code of the Russian Federation determine that the application must be made for the airline itself.
Get compensation and benefits
At the same time, I planned this trip since then, for which I regularly saved money. However, our vacation was hopelessly ruined due to the fact that, due to missing luggage, I found myself without equipment, which for the reasons stated above was not possible for me to purchase. In addition, due to the lack of exactly the cosmetics that my wife uses (due to With her skin characteristics, she needs exactly these cosmetics) after returning she was forced to undergo a course of treatment. I estimate moral damages in rubles, since due to these violations, my wife and I had a spoiled vacation, which we had the right to count on by paying for the services of the carrier. In addition, I believe that the carrier should pay me the fine provided for in paragraph.
3 tbsp. 22 of the “Convention for the Unification of Certain Rules for International Carriage by Air” concluded in
Lost baggage claim
Compensation for lost and delayed baggage is governed by the Warsaw Convention and the Hague Protocol, which take precedence over local laws regarding international transport. Compensation for completely lost luggage is calculated on the basis of 20 dollars per 1 kg of weight.
The total weight is determined by the baggage pass, which is usually attached to the airline ticket. If for some reason the suitcase was not weighed, then its weight is estimated at 35 kg.
Compensation is also paid for lost luggage carried in the cabin, but the prices are different - $400, regardless of weight. Damaged luggage is paid at the same rates. The airline's rules recommend that passengers carry documents, money, medicines, keys, fragile items, antiques and jewelry in hand luggage.
Almost all airlines warn in advance that they are not responsible for the loss of these items.
Airline claim for damaged baggage
The carrier ensures that the baggage is searched immediately upon presentation by the passenger of a statement of non-receipt of baggage. If checked baggage is found, the carrier ensures notification of the owner of the checked baggage and its delivery to the airport (point) specified by the passenger, and at the request of the passenger to the address specified by him without charging an additional fee. Also according to Art. 18 of the “Convention for the Unification of Certain Rules Relating to International Carriage by Air” concluded in
At the end of 2004, European air carriers lost an average of 13.9 pieces of luggage per 1 thousand passengers. About 85% lost luggage was found and delivered to passengers within 48 hours.
Least of all suitcases lost last year were Italian and Turkish airlines. Such “grandees” as the Dutch airline KLM Royal Dutch Airlines and the English British Airways are recognized as “leaders”. True, these airlines were not to blame for all losses.
The fact is that during transit flights, the problem of lost luggage is the responsibility of the last air carrier, regardless of who made the mistake. These companies have a lot of connecting flights with other air carriers, so they have to take on all the sins of their partners.
Actions in case of lost luggage
This list is also entered into the general search system, and in 99% of cases the luggage is found. And if it has not been found within three weeks, the luggage is considered lost or stolen.
Who's to blame The most common reason for lost luggage is trivial - the tag that is attached to the suitcase or bag when checking in for a flight at the airport has come off. If this happened during transportation or reloading from flight to flight and it is impossible to determine on which plane the suitcase should have been loaded and who its owner is, the baggage is transferred to the Lost & Found department.
It’s worse if the bag is lost during a flight with several stops or on different airlines. In this case, a computer glitch in the registration system or loading system may be to blame, for example.
This complicates the search. It happens that the loader simply made a mistake. A completely hopeless case is if someone takes a fancy to your suitcase.
Airline claim for baggage delay
If your luggage is damaged:
- air ticket (electronic ticket)
- boarding pass
- tear-off coupon
- luggage tag
- baggage damage report
- photos of damaged luggage
- a document confirming the cost of repairing the suitcase (cash or sales receipt, or a certificate from an authorized repair organization), or a document confirming the impossibility of making repairs if repairs are not possible
- documentary evidence of the cost of the suitcase (a certificate or information letter about the cost of the closest items, or a sales receipt for the purchase)
- full details of the passenger's bank account for the transfer of monetary compensation
See the form to fill out the details.
Hello Svetlana!
In accordance with Art. 3 VK RF
If an international treaty Russian Federation rules other than those provided for by this Code are established, the rules of the international treaty apply.
Thus, with international air transportation the carrier bears the responsibility established by the relevant international treaties of the Russian Federation; in this case, it is necessary to be guided by the provisions of the Montreal Convention of May 28, 999, to which Russia acceded in August 2017.
According to Art. 19 of the Convention
The carrier is liable for damage resulting from delays during air transportation of passengers, baggage or cargo. However, the carrier shall not be liable for damage caused by delay if he proves that he or his servants and agents took all possible, reasonably necessary measures to avoid the damage, or that it was impossible for him or them to take such measures.
According to Art. 22 Convention
1. In the event of damage caused during the transport of persons as a result of the delay referred to in article 19, The carrier's liability in relation to each passenger is limited to the amount of 4150 special drawing rights.
2. When transporting baggage, the carrier's liability in the event of destruction, loss, damage or delay is limited to the amount of 1000 special drawing rights in respect of each passenger, unless the passenger made a special declaration of interest in delivery at the time of transfer of the checked baggage to the carrier and paid an additional fee , if necessary. In this case, the carrier is obliged to pay an amount not exceeding the declared amount, unless he proves that this amount exceeds the passenger's actual interest in delivery.
Today, 1 SDR = 90.45 rubles.
Thus, based on the norms of this Convention, as well as guided by the terms of the contract, you have the right to file a claim with the airline for compensation for losses caused to you. Your losses will consist of the following:
Your lost average monthly daily earnings due to missing a day of work;
The amount of additional customs duty for unaccompanied baggage is RUB 7,639;
Cost of damaged suitcase;
Additional costs for the road Shakhty - Rostov - Shakhty.
Regarding payment of compensation for flight delays,
according to Regulation No. 261/2004 of the European Parliament and the Council of the European Union “Establishing common rules in the field of compensation and assistance to passengers in the event of denied boarding, cancellation or long delay of a flight and repealing Regulation (EEC) No. 295/91” [Russian, English] (Adopted in Strasbourg on 02/11/2004)
1. When reference is made to this article, passengers receive compensation in the amount of:
a) 250 euros for all flights with a range of up to 1,500 kilometers inclusive;
b) 400 euros for all intra-Community flights with a range of over 1,500 kilometres, and for all other flights with a range between 1,500 and 3,500 kilometres;
c) EUR 600 for all flights that do not fall under points “a” or “b”.
When determining the distance, the basis is the last destination to which denied boarding or flight cancellation would delay the passenger's arrival beyond the scheduled time.
2. If, in accordance with Article 8, a passenger is offered a transfer towards his final destination on another flight, the arrival time of which does not exceed the scheduled arrival time of the originally booked flight:
a) for more than two hours in relation to all flights with a range of up to 1500 kilometers inclusive, or
b) for three hours in relation to all intra-Community flights with a range exceeding 1,500 kilometres, and for all other flights with a range between 1,500 and 3,500 kilometres, or
c) for four hours in relation to all flights which do not fall under points “a” or “b”,
then the operating air carrier may reduce the amount of compensation provided for in paragraph 1 by 50%.
3. The compensation provided for in paragraph 1 shall be paid in cash, by electronic bank transfer, bank transfer or check or, with the written consent of the passenger, in the form of vouchers for travel and/or other services.
4. The distances specified in paragraphs 1 and 2 are measured using the shortest path method.
Since your final scheduled arrival time was delayed (7 hours late), you can also make a claim for compensation for the delay.
And how to file a claim against the airline????Svetlana
To prepare a claim, it is better to use the help of a lawyer (advocate), including this can be done through this website.
Complaint to the bus carrier. The basis of the legislation regulating the provision of transport services is the norms of general civil legislation. The relationship between the carrier and the consumer citizen is also regulated by the Law of the Russian Federation “On the Protection of Consumer Rights”. In the Civil Code of the Russian Federation, the rules governing transportation are contained in Chapter 40, which defines the concept of a transportation contract, its types, the rights and obligations of the parties, as well as liability for violation of the terms of the contract.
Art. 784 of the Civil Code of the Russian Federation establishes that the conditions of transportation by specific modes of transport are determined by transport charters and codes, other laws and rules issued in accordance with them.
Under the contract for the carriage of a passenger, the carrier undertakes to transport the passenger to the destination, and if the passenger checks in the luggage, also to deliver the luggage to the destination and hand it over to the person authorized to receive the luggage; the passenger undertakes to pay the established fare, and when checking in baggage, also for the carriage of baggage.
The conclusion of a contract for the carriage of a passenger is certified by a ticket, and the handing over of luggage by a passenger is certified by a baggage receipt. The forms of the ticket and baggage receipt are established in the manner prescribed by transport charters and codes.
The passenger has the right, in the manner prescribed by the relevant transport charter or code:
- transport children with you free of charge or on other preferential terms;
- take with you free of charge hand luggage within established standards;
- hand in luggage for transportation for a fee according to the tariff.
Transportation carried out by a commercial organization is recognized as transportation by public transport if it follows from the law or other legal acts that this organization is obliged to transport goods, passengers and luggage at the request of any citizen or legal entity.
The list of organizations obliged to carry out transportation recognized as transportation by public transport is published in the prescribed manner.
To the Administration of the company "ART-Style" LLC
from Rusinov Artem Alexandrovich
Address: Moscow, st. Moskovskaya 32-11
Phone: +7-___-___-__-__
On 03/04/2018, I used transportation services provided by ART-Style LLC on the basis of ticket No. 0075. The services were provided with shortcomings. There is a terrible smell of exhaust gases inside the bus, which is harmful to life. The bus is not heated, the temperature is both outside and in the bus, and this continues throughout the winter. Lack of transport at a scheduled stop, failure to complete a flight, or only one bus on the route and this is on weekends and holidays.
Carbon monoxide disrupts the functioning of the heart and skeletal muscles (shortness of breath, rapid heartbeat, weak pulse). Carbon monoxide is extremely toxic and causes serious harm to the body over a short period of time.
The lack of announcements about stops and the lack of visibility due to frozen windows due to the lack of heating in the cabin makes it difficult to see the area and, as a result, prepare in a timely manner to get off at your stop.
The Contractor is obliged to provide a service that meets the mandatory requirements established by law. Most often, a condition of a quality contract is the class of service, which determines the range of additional services offered during transportation. The class of service usually determines the level of comfort. For example, on any airline in the world there are three classes: first, business class and economy, and for rail transportation these are compartments, reserved seats, etc. Thus, violations of the terms of the quality contract, for example, placement in a lower class, failure to provide any services provided for by the class of service, is a lack of service.
If the heating of the bus interior, the absence of exhaust gases in the cabin and compliance with the schedule, as well as the cleanliness of the bus interior are determined by a different class, which corresponds to all other vehicles performing daily trips around the city. There is no class at all on buses on route No. 7. However, the ticket price is the same.
This is not the first time I have observed this shortcoming, since I am forced to constantly use the services of motor transport on route No. 7.
I suffered physical and moral suffering. I was forced to drive and choke on exhaust fumes, since no other vehicles travel along this route. As a result, I felt dizzy and nauseous. I was very worried about my health.
In this regard, I demand, within the period established by law:
- Eliminate leakage of exhaust gases into the bus interior
- Provide heating for the bus interior
- Ensure visibility in bus windows
- Announce stops
- Increase the number of buses on the route in the morning on weekends and holidays
- Compensate for physical and mental suffering with a monthly pass
The document form “Claim for loss of luggage” belongs to the “Claim” section. Save the link to the document on social networks or download it to your computer.
_____________________________
Moscow representative office
From __________________________
Address: _______________________
tel. ________________
Claim
D. I, _________________, together with my wife, _____________, flew from _________ to _________ (via _________) on flight _______ (to ________ _________) of ___________________ airline.
We made this flight to get to our vacation spot (ski resort). We had things with us that were checked in as luggage. Including a bag with sports equipment and personal items.
This bag was not in __________. Airline representatives did not provide any assistance. I submitted an application to the Geneva airport search service (_____________________).
Our luggage was not found during the entire vacation, and therefore we had to make unplanned expenses for the purchase of sports equipment and special medical cosmetics for my wife.
On the way back at ________ airport, I again made a request about our luggage, but no information about it was provided to me.
Upon arrival from vacation at _____________ airport, I contacted the airport's search service, but there was no information about my luggage.
In the period from ___________ to ___________ after repeated clarification appearance and the contents of the luggage, I was informed that similar luggage was located in Amsterdam and that a request had been sent there to send it to _________. However, according to information from the staff of the __________________ search service, the Amsterdam airport service did not respond to this request, after which a repeated request was sent there on __________, which also remained unanswered.
In accordance with Art. 103 of the Air Code of the Russian Federation, under a contract for the air carriage of a passenger, the carrier undertakes to transport the passenger of the aircraft to the point of destination, providing him with a seat on the aircraft making the flight specified in the ticket, and in the case of air carriage of baggage by the passenger, also to deliver this baggage to the point of destination and give it to the passenger or the person authorized to receive the baggage. The delivery time for passengers and baggage is determined by the air transportation rules established by the carrier. The passenger of the aircraft undertakes to pay for air transportation, and if he has baggage in excess of the free baggage allowance established by the carrier, and for the carriage of this baggage.
According to Article 106 of the Air Code of the Russian Federation, the carrier is obliged to organize services for aircraft passengers and provide them with accurate and timely information about the movement of aircraft and the services provided. In this case, the passenger of the aircraft has the right
free carriage of your luggage within the established norm. Baggage that weighs more than the allowance will be charged additionally.
The procedure for providing services and benefits to aircraft passengers is established by federal aviation regulations.
Such rules are established by order of the Ministry of Transport of the Russian Federation dated June 28, 2007 N 82
"On approval of the Federal Aviation Rules "General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees."
In accordance with these Rules, a passenger's baggage is accepted for transportation upon check-in at the airport of departure, transfer airport, stopover airport or other check-in point.
The passenger's checked baggage must be carried on the same aircraft on which the passenger is traveling.
In this case, the carrier is obliged to ensure that passengers are informed about the place of collection of checked baggage at the airport of destination, stopover or transfer, as well as the reason and duration of any delay in the delivery of baggage and ensure that baggage is issued to passengers.
Checked baggage is issued at the airport to which the checked baggage was accepted for transportation.
Checked baggage is stored at the airport, to which the baggage must be delivered according to the passenger's air carriage agreement within two days, including the day of arrival of the aircraft on which the checked baggage was delivered, without charging an additional fee.
Further storage of checked baggage is provided by the carrier or service organization.
If the carrier has not given the passenger checked baggage at the airport to which the baggage must be delivered in accordance with the passenger's air carriage agreement, then, upon a written application from the passenger, executed on the basis of a transportation document, the carrier takes the necessary measures to search for the checked baggage, including:
sending a request to the airport of departure regarding the availability of baggage;
sending inquiries to airports where baggage may have been delivered erroneously;
sending a request for baggage rescheduling if it is found.
The carrier ensures the search for baggage immediately upon presentation by the passenger of a statement of non-receipt of baggage.
If checked baggage is found, the carrier ensures that the owner of the checked baggage is notified and delivered to the airport (point) specified by the passenger and, at the request of the passenger, to the address specified by him without charging additional fees.
Also according to Art. 18 of the "Convention for the Unification of Certain Rules Relating to International Carriage by Air" concluded in the city of ___________ __________ and binding on the carrier, the carrier is responsible for damage that occurs in the event of destruction, loss or damage to checked baggage or goods, if the incident causing damage occurred during air transportation time.
In this case, air transportation, within the meaning of the previous paragraph, covers the period of time during which the baggage or goods are under the protection of the carrier, regardless of whether this takes place at the airfield, on board the aircraft or in any other place, in the event landing outside the airfield.
In accordance with Art. 19 of this Convention, the carrier is liable for damage resulting from delay in the air transportation of passengers, baggage or goods.
The “Convention for the Unification of Certain Rules for International Carriage by Air” concluded in Montreal on May 28, 1999 also provides that the carrier is liable for damage resulting from delay in the carriage of baggage by air (Article 19).
G. I submitted a statement to the Carrier about these facts. And only after I myself informed the Carrier about where my luggage was, measures were taken for its arrival. However, I had to find out about this myself, since I was not notified of his arrival. So, by calling ____________ the carrier, I found out that I could already pick up my luggage. At the same time, I had to go to the airport to pick it up, which violated my right to have the found luggage delivered to the point I specified without charging an additional fee.
Thus, the Carrier violated my rights as a Consumer, which resulted in the fact that upon arrival in Geneva, I was not given checked baggage at the airport to which the checked baggage was accepted for transportation.
This means that I received a poor quality service. I believe that the carrier should have taken all measures to prevent the loss of luggage, to find it, and also to independently notify me of the fact of its location and deliver it without charging an additional fee to the point I specified. All this follows from the requirements of the law, which were ignored by the carrier.
At the same time, according to Art. 28 of the Law “On the Protection of Consumer Rights”, if the contractor violated the terms for the provision of the service - the start and (or) completion dates for the provision of the service and (or) intermediate terms for the provision of the service, the consumer has the right to demand full compensation for losses caused to him in connection with the violation of the terms for the provision of the service. Losses are compensated within the time limits established to satisfy the relevant consumer requirements.
According to Art. 29 of the Law “On the Protection of Consumer Rights”, the consumer, upon discovering deficiencies in the service provided, has the right to demand reimbursement of expenses incurred to eliminate the deficiencies in the service provided on his own or by third parties.
Due to these circumstances, I had to purchase things to replace the lost ones, namely cosmetics for my wife and ski masks. The cost of these items was ______ euros.
At the same time, I was not able to purchase sports equipment for myself, because due to the peculiarities of my physique, it is very difficult to purchase things that suit me. That is why, before departure, the equipment was specially ordered by me and prepared for me.
According to Art. 15 of the Law “On Protection of Consumer Rights” I have the right to compensation moral damage caused to me in connection with the violation of my rights. So, during the trip and after it, I experienced moral suffering from the fact that, having left for an unfamiliar country, I found myself in a situation where I was forced to make unplanned expenses, because of which my wife and I could be left without the necessary funds.
At the same time, I planned this trip since ___________, for which I regularly saved money. However, our vacation was hopelessly ruined due to the fact that, due to missing luggage, I found myself without equipment, which for the reasons stated above was not possible for me to purchase.
In addition, due to the lack of exactly the cosmetics that my wife uses (due to the characteristics of her skin, she requires this particular cosmetics), after returning she was forced to undergo a course of treatment.
I estimate moral damage at ________ rubles, since due to these violations, my wife and I had a spoiled vacation, which we had the right to count on by paying for the carrier’s services.
In addition, I believe that the carrier should pay me the fine provided for in paragraph 3 of Art. 22 of the “Convention for the Unification of Certain Rules for International Carriage by Air” concluded in the city of _________ ____________, in the amount of 17 special drawing rights per kilogram. Moreover, taking into account the fact that it was important for me to get both bags, and not just one, according to paragraph 4 of this article, the total weight of the place should be taken into account, that is, 29 kg. As of _________, the exchange rate of the Central Bank of the Russian Federation is set at __________ rubles for one special drawing right. Therefore, the fine is __________ rubles.
Also, due to the carrier’s violation of my rights as a consumer, I was forced to use legal services to restore my rights, the cost of which amounted to ________ rubles. According to Art. 15 of the Civil Code of the Russian Federation, these expenses are also my losses.
In connection with the above, I ask you to compensate me for the losses incurred, namely:
- reimburse the cost of purchased items in the amount of ____ euros in Russian rubles at the exchange rate of the Central Bank of the Russian Federation on the day of transfer of funds;
- reimburse the cost of legal services that I was forced to use in the amount of ________ rubles.
In addition, I demand payment of a fine for baggage delay in the amount of a fine of __________ rubles.
I also want to be compensated for moral damage caused due to the provision of poor-quality services in the amount of ________ rubles.
Otherwise, I will be forced to go to court to protect my rights. In this case, I will make a demand for a penalty in the amount of 3% of the ticket price for each day of delay.
Moreover, in addition to fulfilling my demands, the court will oblige you in accordance with paragraph 6 of Art. 13 of the Law “On the Protection of Consumer Rights” to pay a fine in the amount of fifty percent of the amount awarded by the court in favor of the consumer for failure to fulfill the legal requirements of the Consumer on a voluntary basis.
I will also be forced to file a complaint with Rospotrebnadzor.
Application:
1. Copy of tickets.
2. A copy of the wanted notice at the airport ____________.
3. A copy of the application to the carrier.
4. A copy of the contract for the provision of legal services with payment documents.
5. Copies of documents confirming payment for things that were purchased to replace lost ones.
The peculiarity of the transportation of air luggage is that it is transported in the luggage compartment of the aircraft, and all actions related to the transportation of luggage are carried out by airport employees. If luggage is lost, the passenger can draw up and submit a claim to the airline for reimbursement of the cost of the lost luggage.
How to file lost luggage
If upon arrival at your destination airport you do not find your luggage, then you should proceed as follows.
Before leaving the arrivals hall, contact an authorized representative of the baggage search service. As a rule, this service is located at the airport directly at the baggage claim areas. If the lost luggage was cleared through customs, please notify the authorized person.
From this person you will receive instructions on how to further actions. In particular, you will be asked to complete the necessary documents, which include a written statement about non-receipt of baggage.
Based on these documents, the airline (air carrier) will take measures to search for luggage.
The documents required to search for lost luggage include:
- air ticket;
- baggage check;
- boarding pass;
- baggage tag tear-off coupon;
- passport (foreign passport).
The same documents may be required when receiving found luggage or to make a claim in case of its loss.
For baggage that was supposed to be delivered from abroad, but was not delivered, special rules apply. Thus, according to customs legislation, baggage that is not delivered for reasons beyond the control of the individual is considered unaccompanied baggage. Accordingly, this baggage must be declared in writing.
Therefore, even if your luggage can be imported without restrictions and is not required to pay customs duties, you will have to fill out a passenger customs declaration in two copies. After completion, one copy of the declaration remains with the customs authority, and the second copy remains with the authorized person of the baggage tracing service.
It is useful to know that filling out a passenger customs declaration for lost luggage is a procedure that you cannot do without. The fact is that without a completed declaration, the airline will not be able to deliver your luggage to your specified destination.
The carrier has 21 days to search for luggage from the date of filing a statement about non-receipt of luggage. Therefore, if your luggage is found within 21 days, then you just have to wait for it to be delivered.
The airline (carrier) will notify you about the delivery of the found luggage and deliver it to the airport or point at the address you specified without charging any additional fees.
How to file a claim against the airline for reimbursement of the cost of lost luggage
If your luggage is not found within 21 days, you can claim compensation for damages caused by lost luggage.
To do this, contact the air carrier with a claim for lost luggage. With a sample claim for reimbursement of the cost of baggage lost during air transportation, you can check it out.
If, when flying on domestic flights, you checked in baggage with a declared value, then in case of a claim for loss of baggage, you should be reimbursed for the value of the declared value. If the value of the luggage was not declared, then compensation is possible within the value of the lost luggage, but not more than 600 rubles per 1 kg of luggage weight.
However, during international air transportation, liability for loss of baggage is determined according to other rules established in accordance with international treaties of the Russian Federation.
Thus, in the case of transportation covered by the Montreal Convention, the amount of liability for the loss of baggage without a declared value is limited to the amount of 1,000 special drawing rights, and for the loss of baggage with a declared value it will be the amount of the declared value. Conversion of the amount of special drawing rights, for example, into rubles, is carried out according to specially established rules.
Also, an airline that values its reputation can enter into an agreement with passengers to increase its responsibility in comparison with the amounts established by regulations. In this case, the amount of liability of the airline will be determined on the basis of the concluded agreement.
It is also useful to know that if your luggage is lost or delivered late, you may be entitled to compensation for moral damages. But to do this, you will have to file a lawsuit.
— Demand (claim) for reimbursement of the cost of baggage lost during air transportation
